Privacy Policy
This policy explains how we collect and use personal information when you use our website, visit our shops, use our 24/7 kiosk, or deal with us as a business customer.
Who we are
We are White Label Cleaners Ltd, a company registered in Northern Ireland under company number NI601993, with our registered office at 15 Commercial Road, Banbridge, BT32 3ES.
We are the data controller for the information described in this policy, and we are registered with the Information Commissioner’s Office under registration number ZA904987.
You can contact us about anything in this policy:
- Email: info@whitelabelcleaners.com
- Banbridge: 15 Commercial Road, Banbridge, BT32 3ES. Telephone 028 4066 0574
- Lisburn: Smithfield Square, Lisburn, BT28 1TH. Telephone 028 9267 4772
What we collect
When you contact us through our website, we collect your name, email address and telephone number, and for business enquiries your company name, sector and postcode, along with whatever you write in your message.
When you sign up for our newsletter, we collect your email address.
When you open an account for our kiosk or app, we collect your name and contact details, and we keep a record of the orders you place with us. Card details are handled by our payment provider and are not stored by us.
When you bring items into one of our shops, we record your name and contact details, the items you have left with us, and any notes about their condition or treatment.
Both of our shops and our 24/7 kiosk are covered by CCTV.
When you visit our website, our hosting provider records technical information including your IP address, browser type and the pages you view. This is standard server logging and is used to keep the site running and secure.
Why we use it
|
What we use it for |
Our lawful basis |
|---|---|
|
Providing the cleaning services you have asked for, and contacting you about your order |
Performance of a contract |
|
Taking and recording payment |
Performance of a contract |
|
Answering enquiries made through our website or by telephone |
Legitimate interests, so that we can reply to people who contact us |
|
Keeping accounting and tax records |
Legal obligation |
|
Sending our newsletter |
Consent, which you can withdraw at any time |
|
Dealing with complaints or claims about garments |
Legitimate interests, so that we can resolve a dispute and keep a record of it |
|
Protecting our premises, staff and customers through CCTV |
Legitimate interests, for the prevention and investigation of crime |
|
Keeping our website running and secure |
Legitimate interests, so that we can operate our website safely |
Who we share it with
We do not sell your information, and we do not share it for marketing purposes.
We use the following suppliers, who handle information on our behalf: our hosting and email provider, our point of sale and kiosk software provider, our payment provider, Mailchimp for our newsletter, and Twilio for order notifications by text message.
We may also share information with our accountants and professional advisers, with our insurers if a claim is made, and with the police or other authorities where we are required to do so by law.
Where it is held
Most of the information we hold is stored on servers in the United Kingdom. Some of our suppliers are based outside the UK, which means your information may be transferred abroad. Where that happens we rely on the safeguards permitted under UK data protection law.
How long we keep it
|
Information |
How long we keep it |
|---|---|
|
Customer account and order history |
Seven years from your last order |
|
Website enquiries that do not become orders |
Twelve months |
|
Accounting and transaction records |
Six years plus the current financial year |
|
Newsletter subscription |
Until you unsubscribe |
|
CCTV footage |
Thirty days, unless we need to keep a recording because of an incident or a claim |
|
Website server logs |
As set by our hosting provider, usually a few weeks |
Cookies
Our website does not use cookies to track you, and we do not use advertising or analytics cookies.
We embed Google Maps on our Contact page so that you can find our shops, and we load our typeface from Google Fonts. Google may set cookies or record your IP address when those load. You can block or delete cookies through your browser settings.
CCTV
Our shops and our 24/7 kiosk are covered by CCTV. The cameras cover our own premises only. We use them to protect our staff, our customers and our property, and to provide a record of items left at and collected from the kiosk.
Footage is kept for thirty days and is then overwritten, unless we need to keep a particular recording because of an incident, a claim or a request from the police.
Your rights
You have the right to ask us for a copy of the information we hold about you, to have mistakes corrected, to ask us to delete information where we no longer have a reason to keep it, to ask us to restrict how we use it while a question about it is resolved, to object to our use of it where we have relied on legitimate interests, to receive your information in a portable format where the law requires it, and to withdraw your consent at any time where we have relied on consent.
To do any of these, please contact us using the details above. We will respond within one month. We do not make decisions about you by automated means.
If you are not happy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk, by telephone on 0303 123 1113, or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. We would rather you came to us first so that we can put it right.
Changes to this policy
We may update this policy from time to time. The version on this page is always the current one.
Last updated: 27 October 2026