Our 24/7 kiosk is now avaiable at our Lisburn Store “Presto Clean” and at our Banbridge store and is FREE of charge to all subscribed customers.

Kiosk customers enjoy the convenience of not having to make special trips to the dry cleaner during regular opening hours, with garments available for collection at any time – day or night, invoice attached. Charges are billed automatically to your credit/debit card on completion of the process.

Sign up by going to the Customer Login page and entering your contact and billing details (if you prefer to call in personally or contact us by telephone, we will set the account up for you).

• When you first sign up on-line, we send you an automated e-mail acknowledgement of your request. We will also post out to you an access card to use the kiosk. On the rear of the card there is a barcode please scan that code using the barcode reader at the kiosk.

• You drop off your garments at our 24/7 kiosk any time day or night to suit you
• A bar-coded receipt/claim-check is printed out for you automatically at the kiosk
• We will send you an e-mail to confirm safe receipt of your garments and advise you of the total processing charge
• You can collect your cleaned garments from the 24/7 kiosk at any time to suit you, day or night. Although no further payment is necessary, you will need to insert your registered Kiosk card by scanning the QR on the reverse.
• You can access your account at any time by going to: www.whitelabelcleaners.com and selecting Customer Login. Here you can change your personal details, check the status of your work and reprint copies of old invoices

Do you store my personal details?
Yes. In order to automate our e-mail notifications and credit/debit card billing we do need to keep certain basic information on file but we consider security and data protection to be of paramount importance. If you look up at the URL of our Customer Login pages you will notice that they begin with https://. This means that they are on a Secure Server and all details and/or transactions are encrypted between your browser and our servers. No other parties can obtain either your credit/debit card details or any other information about you.

Of equal importance is the security which surrounds our credit/debit card payment system. We have the most sophisticated on-line trading system available. It allows us to safely process your credit/debit card payment with the bank and complete the financial transactions securely behind protected firewalls.

No personal or financial details are left unencrypted on a remote server and such details are never sent by Internet e-mail. We do not share your personal information with any other company nor do we sell or pass on your details to anyone else. We retain on file only the very basic minimum of information necessary and that is allowed under the Data Protection Act (2003) to provide you with the services you require.

How can I change my personal details?
Once you have signed in to the “Customer Login” section of our website using your username and password you can select the “Customer Information” button to change any of your details.

Is it safe to enter my credit /debit card details on line?
Yes, safe shopping is very important to us. If you look up at the URL of our Customer Login pages you will notice that they begin with https://. This means that they are on a Secure Server and all details and/or transactions are encrypted between your browser and our servers. Nobody is able to obtain your credit/debit card details nor any other information about you. We use the most sophisticated on-line credit/debit card payment system available. It allows us to safely process your payment with the bank and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server and such details are never sent by Internet e-mail. We do not share your personal information with any other company nor do we sell or pass on your details to anyone else. We retain on file only the very basic minimum of information necessary and that is allowed under the Data Protection Act (2003) to provide you with the services you require.

How do I pay for my orders?
Your credit/debit card will be debited automatically when your order is completed ready for collection. We accept Visa, MasterCard, Switch, Maestro, Delta and Solo cards.

What name will appear on my credit/debit card/bank statement?
Your statement will show [White Label Cleaners Ltd].

How can I check the status of my order?
We will send you an email when your order is checked in and again when it is ready for collection but you can also check order status on our website by signing in to the “Customer Connect” page and selecting “Order Status” followed by either “To Be Collected” or “Collected” and checking for the relevant order number.

What happens if I’m not happy with the cleaning results?
In the first instance please telephone or, if possible, call in and discuss your concerns with us. Once we understand the nature of the problem we can determine whether re-cleaning will improve the situation or whether further treatment may actually aggravate the matter (this is sometimes the case with delicate or antique fabrics where a gentle but only partial stain treatment may yield a more acceptable overall result than aggressive removal of the entire stain with possible damage to the garment in the process). Certainly in the case of omission or error on our part, we will undertake to re-clean the garment and have it ready for you as quickly as possible.