We are open Mon-Sat 8.30am to 5.30pm

Our 24/7 kiosk service available at our Lisburn Store “Presto Clean” is available FREE of charge to all subscribed customers. Kiosk

customers enjoy the convenience of not having to make special trips to the dry cleaner during regular opening hours, with garments available for collection at any time – day or night, invoice attached. Charges are billed automatically to your credit/debit card on completion of the process.

Sign up by going to the Customer Login page and entering your contact and billing details (if you prefer to call in personally or contact us by telephone, we will set the account up for you).

How does it work?
• When you first sign up on-line, we send you an automated e-mail acknowledgement of your request. We will also post out to you an access card to use the kiosk. On the rear of the card there is a barcode please scan that code using the barcode reader at the kiosk. There is also a mag-stripe reader on the kiosk as secondary method of scanning
• You drop off your garments at our 24/7 kiosk any time day or night to suit you
• A bar-coded receipt/claim-check is printed out for you automatically at the kiosk
• If you wish we can supply you with a personalised zip-up drop-and-go bag to protect your garments. Cost £4.99
• We will send you an e-mail to confirm safe receipt of your garments and advise you of the total processing charge
• You will receive a further automated e-mail when your cleaning is ready for collection (we normally offer a 48-hour service)
• Your credit/debit card is debited automatically for the full invoice amount as soon as the cleaned work is ready for collection
• A copy of your invoice and credit/debit card authorisation number will be attached to your garments
• You can collect your cleaned garments from the 24/7 kiosk at any time to suit you, day or night. Although no further payment is necessary, you will need to insert your registered Presto Kiosk card in the slot or scan it at the kiosk as proof of identity
• You can access your account at any time by going to: www.presto247.com and selecting Customer Login. Here you can change your personal details, check the status of your work and reprint copies of old invoices

PERSONAL DETAILS

Do you store my personal details?
Yes. In order to automate our e-mail notifications and credit/debit card billing we do need to keep certain basic information on file but we consider security and data protection to be of paramount importance. If you look up at the URL of our Customer Login pages you will notice that they begin with https://. This means that they are on a Secure Server and all details and/or transactions are encrypted between your browser and our servers. No other parties can obtain either your credit/debit card details or any other information about you.

Of equal importance is the security which surrounds our credit/debit card payment system. We have the most sophisticated on-line trading system available. It allows us to safely process your credit/debit card payment with the bank and complete the financial transactions securely behind protected firewalls.

No personal or financial details are left unencrypted on a remote server and such details are never sent by Internet e-mail. We do not share your personal information with any other company nor do we sell or pass on your details to anyone else. We retain on file only the very basic minimum of information necessary and that is allowed under the Data Protection Act (2003) to provide you with the services you require.

How can I change my personal details?
Once you have signed in to the “Customer Login” section of our website using your username and password you can select the “Customer Information” button to change any of your details.

CHECKING ORDER PROGRESS

How will I know that my order has been safely received?
When we have booked your garments into our production schedule, you will be sent an auto-generated e-mail acknowledgement of your order. Please check the details carefully to make sure they are correct. In the event of any questions or problems, please contact us as soon as possible by telephone. Likewise, if we encounter any problems processing your order we will contact you in the first instance by telephone.

How do I get a VAT invoice/receipt?
Your VAT invoice and credit/debit card authorisation number will be attached to your order when you collect it. You can review and reprint previous invoices by signing in to the “Customer Connect” page of our website and selecting “Order Status” > “Collected”, setting the date range then double-clicking on the relevant order number.

PAYMENT

Is it safe to enter my credit /debit card details on line?
Yes, safe shopping is very important to us. If you look up at the URL of our Customer Login pages you will notice that they begin with https://. This means that they are on a Secure Server and all details and/or transactions are encrypted between your browser and our servers. Nobody is able to obtain your credit/debit card details nor any other information about you. We use the most sophisticated on-line credit/debit card payment system available. It allows us to safely process your payment with the bank and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server and such details are never sent by Internet e-mail. We do not share your personal information with any other company nor do we sell or pass on your details to anyone else. We retain on file only the very basic minimum of information necessary and that is allowed under the Data Protection Act (2003) to provide you with the services you require.

How do I pay for my orders?
Your credit/debit card will be debited automatically when your order is completed ready for collection. We accept Visa, MasterCard, Switch, Maestro, Delta and Solo cards.

What name will appear on my credit/debit card/bank statement?
Your statement will show [White Label Cleaners Ltd].

How can I check the status of my order?
We will send you an email when your order is checked in and again when it is ready for collection but you can also check order status on our website by signing in to the “Customer Connect” page and selecting “Order Status” followed by either “To Be Collected” or “Collected” and checking for the relevant order number.

RETURNS & RE-CLEANS

What happens if I’m not happy with the cleaning results?
In the first instance please telephone or, if possible, call in and discuss your concerns with us. Once we understand the nature of the problem we can determine whether re-cleaning will improve the situation or whether further treatment may actually aggravate the matter (this is sometimes the case with delicate or antique fabrics where a gentle but only partial stain treatment may yield a more acceptable overall result than aggressive removal of the entire stain with possible damage to the garment in the process). Certainly in the case of omission or error on our part, we will undertake to re-clean the garment and have it ready for you as quickly as possible.